Guest Service Manager
Job Purpose:
The Guest Service Manager ensures that every guest has an exceptional experience at our property by supporting operations, collaborating with team members, and interfacing with our guests in person, over the phone, and online. Successful candidates are outgoing, highly organized, and detail oriented with extensive customer service experience.
Qualifications and Experience:
Bachelor’s degree preferred but not required
Minimum of 2 years’ experience in a combination of:
Hospitality or Related Industry Leadership Position
Customer Service
Staff Supervision
Sales and Marketing
Must be able to work a combination of weekday and weekend evening shifts, plus occasional morning shifts
Duties and Responsibilities (include but are not limited to):
Guest Experience:
Oversee day to day operations during Manager on Duty shifts
Ensure an excellent guest experience by welcoming guests, responding to guest needs, and meeting all requests in a timely and courteous fashion
Listen to each guest to understand the goals of their visit and find ways to exceed their expectations
Front Desk Operations:
Manage reservations for guests both over the phone and in person
Utilize internal software to manage tasks and communicate with team members and guests
Ensure the smooth operation and guest access to our concession area, fire pits, hot tubs and sauna
Support the work of the housekeeping and maintenance teams as needed
Entrepreneurial Leadership Team:
Participate as a member of the leadership team to brainstorm, plan and implement innovative ways to grow and improve the business
Assist in the creation and implementation of marketing strategies and social media initiatives
Promote and embody the Blue Vista culture of operational excellence, genuine personal interactions and a dedication to creating memorable experiences to each and every guest
Salary and Benefits:
$18 - $22 per hour commensurate with experience
20 - 30 hours per week
Full time, salaried option with health insurance and benefits for the right candidate
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